REFUND & RETURN POLICY
Refund & Return Policy
At PrimePeptide Labs, customer satisfaction is important to us. If you experience an issue with your order, please contact us promptly for assistance.
Returns
Due to the nature of our products, returns may not always be accepted once an order has been shipped or opened.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and order details.
Refund Eligibility
Refunds or replacements may be reviewed under the following circumstances:
- Incorrect item received
- Damaged product during delivery
- Order not received due to verified shipping issue
Processing Time
Approved refunds are typically processed within 5–10 business days depending on your payment provider.
Contact Support
For all refund or return inquiries, please contact our customer support team directly.
